This Privacy Policy outlines how we collect, use, share, and retain your personal information obtained through various means, such as your login details and website interactions. It also details your rights regarding your personal data and how to contact us with privacy-related inquiries.

1. Information Collected

We may collect personal information when you:

• Provide it directly through our website (e.g., during registration, purchases).
• Provide it at our physical stores or events.
• Use our website, where your device information may be automatically collected
  through technologies like cookies.

2. Information You Provide Directly

We collect information you voluntarily provide to us through various channels, including:

• Making purchases on our website or in retail stores.
• Registering on our website.
• Providing your login information.

The types of information we may collect include:

• Contact Information: Name, postal address, email address, phone number.
• Demographic Information: Age, date of birth, gender.
• Account Information: Username, password, nickname/screen name.
• Payment Information: Payment card number, expiration date, security code.
• Purchase History: Records of your transactions.
• Product Preferences: Your expressed interests in our products.
• Personal Characteristics: Skin type/condition, hair type, physical characteristics, skincare concerns.
• Contact Information of Others: Details of friends or family you wish us to contact on your behalf (please ensure you have their consent).
• User-Generated Content: Photographs, videos, reviews, articles, questions, survey responses, and comments you provide.
• Social Media Information: Name, profile picture, likes, location, friend list, and other information shared on social media platforms when you interact with our services through them, including geo-location data.

We use this information for the following purposes related to the administration of our Site and the performance of our contract with you:

• Processing and fulfilling your orders, including order confirmation and communication regarding any issues.
• Ensuring correct order delivery.
• Maintaining your account.
• Accounting, billing, reporting, and auditing.
• Authentication and identity verification.
• Credit, debit, or other payment verification.
• Debt collection.
• Safety, security, health, training, legal, and administrative purposes.

3. Personal and Sensitive Personal Information or Data

As defined by the Information Technology Act, 2000, “personal information” refers to any information that relates to a natural person and is capable of identifying that person, either directly or indirectly, when combined with other available or likely to be available information.
The IT Act and its rules further define “personal information” or “sensitive personal information or data” to include information related to:

• Password
• Financial information such as bank account numbers, debit/credit card numbers, UPI IDs, etc.
• Physical, psychological, and mental health conditions.
• Sexual orientation.
• Medical records, including skin-related medical history.
• Biometric information.
• Any of the above information provided to us for the purpose of providing a service.
• Any information received by us for processing under a lawful contract.

Information that is freely available in the public domain or from any other public source under the Information Technology Act, 2000, will not be treated as personal information or personal data.

4. Information Automatically Collected

We may automatically collect non-personal information and data through the use of “cookies.” These small text files help us recognize repeat visitors, streamline site
access and usage, track user behavior, and compile data for content improvement. Cookies enable seamless navigation and allow us to provide relevant information.

Cookies are text files containing small data snippets (like usernames and passwords) used to identify your computer on a network. HTTP cookies specifically identify users and enhance your browsing experience. When you connect to our server, it creates data stored in a cookie labeled with a unique ID for your computer. Upon subsequent exchanges between your computer and our server, the server reads this ID to deliver tailored information.

We use automatically collected information for:

• Site Administration: To administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes. 1 We analyze visitor data to understand site usage and improve our services.
• Site Improvement: To optimize our Site and ensure content is presented effectively for your device.
• Providing Customer Service (Legitimate Interest as a Retailer): To:
  • Enable your participation in interactive features when you choose.
  • Measure the effectiveness of our advertising and deliver relevant ads to you and others.
  • Provide suggestions and recommendations about products or services that may interest you.
• Security of our Site: To maintain the safety and security of our Site.

5. Use of Collected Information

We may use your personal information to:

• Provide personalized features on our Site.
• Offer promotional deals through our Site and other channels.
• Share necessary information with our business associates and partners to provide requested services.
• Maintain transaction history as required by law or policy.
• Use contact information for internal purposes such as product improvement, survey participation, contest notifications, and sending promotional materials from sponsors or advertisers.
• Serve promotional and advertising materials via display advertisements through the Google Ad network on third-party websites. You can manage your preferences for Google Analytics for Display Advertising and customize Google Display Network ads through the Ads Preferences Manager.

6. Third Parties

We do not sell, rent, or otherwise disclose your personal data except as described in this policy. Information collected from you or through your use of the site, including your personal data, may be processed (e.g., accessed, used, stored, disclosed) by:

• Third-party service providers hired to perform functions on our behalf, such as data analysis firms, legal departments, marketing firms or partners, sponsored companies, and web hosting companies. These third parties will only have access to your personal information to the extent necessary to perform their specific tasks and are contractually obligated not to use it for any other purpose.

7. Protection of Data

Aushadh Soulter LLP takes the security of your personal data very seriously and implements measures to protect it from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include access controls, investments in the latest information security technologies, encryption, and anonymization of personal data where possible. Access to your personal data is restricted to employees and agents on a need-to-know basis and is subject to strict contractual confidentiality obligations when processed by third parties.

8. Duration of Your Personal Data

We will retain your personal data only for as long as necessary for the purpose for which it is being processed. For instance, purchase-related data will be kept to fulfill the contract and for a subsequent period to handle any related complaints, queries, or concerns.

Your data may also be retained to enhance your future experience with us and to ensure you receive any earned loyalty rewards.

Identifiable data collected for targeting purposes is retained for the shortest possible duration, after which measures are taken for its permanent deletion.

We will actively review the personal data we hold and securely delete or anonymize it when there is no longer a legal, business, or consumer need for its retention.

9. Contact Information

If you have any questions, concerns, or issues regarding this Privacy Policy or wish to exercise your privacy rights, please contact our Grievance Officer at the email address provided below:

Email address: feedback@spotlesscare.in